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Pending
Active
Help
My Dispatches lists the calls assigned to you, grouped by status:
• Pending — new assignments. Tap Accept
to take the call; it moves to Active and opens the report form.
• Active — calls you’ve accepted. Tap View
to open the report form.
Completed calls drop off this list once finished — you can always review a finished call in your email inbox (the assignment email for it).
Open a call from the menu or your assignment email. For dispatch questions, contact your dispatcher at (810) 232-1444.
Signing in on a new iPad
The first time you sign in on a brand-new iPad, Google may stop you with an “unusual sign-in attempt” page (“Why you need your phone”). That’s Google account security — not this app — and it’s normal for a device Google hasn’t seen before.
If your work account is signed in on another device (like your phone), approve the prompt there via Go back & use your corporate mobile device. Otherwise, don’t keep retrying — call your dispatcher at (810) 232-1444: an admin can unlock your account in under a minute, and then you sign in again right away (the unlock lasts 10 minutes). Once the iPad signs in successfully, this shouldn’t happen again on that device.
Signing in on your phone (Android)
On Android, the sign-in window only lists accounts that Chrome itself has signed in with — always tap your work account in that list; typing your email doesn’t work (you’ll see “This account already exists on your device”).
If your work account isn’t in the list, sign in to Chrome with it once: Chrome ⋮ menu → Settings → if another account is signed in at the top, tap it and Sign out (Chrome only — nothing is removed from your phone) → tap the sign-in card, pick your work account from the dropdown (or “Add account to this device”), and tap Continue on the managed-account notice (“No thanks” to sync is fine). Then tap the account in the app’s sign-in list. This is one-time — it stays in the list even after you switch Chrome back to your personal account. If the sign-in window ever gets stuck loading, close it and tap sign-in again.
Vehicle Checklist
The paper van checklist is now on the iPad. It is one checklist per van checkout, not one per call: fill the Pick up half when you take the van out and the Drop off half when you bring it back, however many calls you run in between.
• Getting there — Vehicle Checklist
in the menu, the Vehicle checklist button on any
call in My Dispatches, the link under Van # on the
report form, or Close out van right after you submit
a report. From a call, ← Back to call at the top of
the checklist takes you straight back.
• Pick up — choose the van, tick each item as you
find it, set the fuel level (E / ½ / F) and tap Save
pickup. No signature yet.
• Drop off — open the checklist again and it brings
up that van. The ✓ beside each row is what you recorded at pickup;
tick each item fresh, set the fuel, then sign and
submit. That builds the PDF and files it for the office.
• Damage — tick Damage found on this
van only if there is damage; the description boxes appear
when you do. Say who you reported it to.
• Expenses — one row per receipt: what, how much,
your initials, and Y / N for a receipt. Amounts fill from the cents
up (type 4120 for $41.20).
• Two vans out? — you'll get a list; close out the
one you're returning. An open checklist never stops you starting a
new pickup.
• Forgot to close one out? — My Dispatches reminds
you once a van has been out more than 12 hours. Your ticks are kept
on the iPad if the page reloads mid-way; only the signature has to
be redone.
• Keeping a van past a shift? — a long run, an
overnight stay, or Tom said hold onto it for tomorrow: that's fine.
Tell the office, and they can mark the hold as excused — the
reminder stops and nothing is counted against you. Close it out as
usual when the van comes back.
• Van broke down mid-shift? — fill in the
Drop off half on the broken van anyway, with the
fault under Damage found, so the office has the
record. Then Start a new pickup on the replacement.
If you can't get to it, tell the office and they'll close the
checklist out from their end.
Time Off
The paper Time Off Request form is now in the menu under Time Off. The page opens on your own requests, newest first, each marked Pending, Approved, Not approved or Withdrawn. With nothing filed yet it goes straight to the form.
• Filing one — tap New Request:
first and last day off, the day you return to work, your office
title and any vacation or personal time earned, then sign with your
finger and tap Submit Request. The office is emailed
the signed form, and you get your own copy.
• Withdrawing — a request that hasn't been answered
yet has a Withdraw button. Withdrawing is final: a
withdrawn request can't be reopened, so to ask again, file a new
one.
• The answer — when the office decides, the card
shows Approved or Not approved with
the reason, and the completed, signed form is emailed to you. Decided
requests can't be changed here; talk to the office.
• How much time do I have left? — the app doesn't
know. It keeps no balance; an approval is for the days requested,
nothing more. Ask the office.
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Date and Time Completed (Call Completed section) are filled in automatically when you submit.